Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unopened, unused and in its original packaging. For health and hygiene reasons, we cannot accept supplements once the seal has been opened. You'll also need the receipt or proof of purchase.

How to start a return

To start a return, click the yellow "Withdraw contract" button in the footer, or contact us at contact@vitanetshop.eu.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. The cost of the return label will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

Orders that cannot be delivered

If an order is unsuccessful, rejected, or returned because of a wrong address, we may deduct our shipping costs from any refund.

Damages and issues

Please inspect your order when you receive it. Contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases you will not be charged for return shipping.

Exceptions / non-returnable items

Certain items cannot be returned, such as perishable goods, custom or personalized products, opened or unsealed supplements and personal care goods (such as beauty products), hazardous materials, flammable liquids or gases, and gift cards. Sale items can be returned within the first 14 days after you receive them, but are not eligible for returns after that. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days, minus the return label cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at contact@vitanetshop.eu.

Your legal rights

If you are a consumer in the European Union, you also have your statutory right of withdrawal.

This policy does not limit those rights.

Questions?

You can always contact us about any return question at contact@vitanetshop.eu.