Shipping from the EU, with no import fees
All orders are shipped from our warehouse in the Netherlands. Because your order travels within the EU, you will not be charged any import duties or extra fees on delivery.
Shipping costs
The final shipping cost is shown at checkout, based on your delivery country. Free shipping on orders over €47 applies where shown at checkout.
Processing and dispatch
Orders placed before 13:00 (Dutch time) on a working day are usually shipped the same day, provided all items are in stock. Orders placed later are shipped the next working day.
Carriers
We use several carriers, including GLS, Bring, DPD, FedEx and PostNL. The carrier is chosen based on your delivery country.
Notifications
You will receive an email when your order is ready to ship and again shortly before delivery. If your parcel is delivered to a pick-up point, we will notify you of this too. You can also follow your order with tracking updates in the Shop app (see “Tracking your parcel” below).
Tracking your parcel
Your parcel is first transported from our warehouse to your destination country. During this part of the journey, it cannot be tracked, so the tracking page may show that the parcel has not been picked up. This is normal and does not mean there is a problem.
Once the parcel arrives in your country, the carrier will send you a tracking link by email.
We recommend downloading the Shop app (or the carrier's app). You will then be notified every time something happens with your parcel.
How to use the Shop app: download the Shop app from the App Store or Google Play and sign in with the email address you used for your order. Your order then appears in the app automatically, with live tracking and notifications about each delivery update.
Delivery times
The estimated delivery time is shown at checkout and counts from the day after the carrier collects your parcel. It is an estimate. Under normal conditions it is realistic, but we cannot guarantee delivery within it, because delays can happen, for example due to carrier problems, bad weather or high volumes.
If you have not received your order within 10 working days, please contact us at contact@vitanetshop.eu and we will look into it. In any case, we will deliver your order no later than 30 days after you place it, unless we agree otherwise with you.
Cancelling an order
You can cancel an order free of charge until it has been shipped. Contact us at contact@vitanetshop.eu as soon as possible.
Once an order has been shipped, returns are handled under our Refund Policy (https://www.vitanetshop.eu/policies/refund-policy) and your statutory right of withdrawal.
Orders that cannot be delivered
If an order is unsuccessful, rejected, not collected or returned because of a wrong address, we may deduct our shipping costs from any refund. If the mistake was made by us or by the carrier, we will not charge you anything. More details on refunds are in our Refund Policy (https://www.vitanetshop.eu/policies/refund-policy).
Questions?
Contact us at contact@vitanetshop.eu.
Last updated: November 2026
